If you placed an order through our previous Squarespace website, your order is still active and in our fulfillment queue.

Because we recently moved our website from Squarespace to Shopify, orders placed through our previous store will not appear in the order history or order search on this website. This does not mean your order has been lost, canceled, or forgotten. Your original order information has been retained, and we are continuing to fulfill those orders.

We know many of you have been waiting much longer than originally anticipated, and we sincerely appreciate the patience you've given us!

One of the biggest reasons this backlog has taken so long to work through is the handmade process that went into these orders. Many existing orders include artist-signed and numbered prints, embossing, handmade packaging, hand-painted shipping tubes, certificates, cards, and other personal details that were part of the experience we promised when those orders were placed.

Rather than remove those details simply to move through the backlog faster, we are honoring the original experience you purchased.

If your order included handmade touches when you placed it, those handmade touches will still be included. Your order will not be converted to our new fulfillment process or quietly changed because our business has evolved. We are finishing these orders the way we promised we would.

We are working through the remaining backlog in order and will continue updating the Current Fulfillment Status above so you can see our progress.

When Your Order Ships

As soon as your order has been packed and prepared for shipment, you will receive an email containing your tracking information. Please allow some time for tracking to update after receiving that email, as the carrier may not show movement until your package has been received and scanned.

For the most current information about where we are in the fulfillment queue, please refer to the live status at the top of this page.

If you need to make a change to an existing order or have an issue that requires our attention, please use the Contact Us button below.

Thank you for your patience while we finish this chapter of our fulfillment process—and, more importantly, thank you for supporting our family and the handmade art that made all of this possible.

We haven't forgotten about you... We're working our way to you!

We appreciate you,

The Pacoway Team ❌